Joining Our Team

Looking for a career where every day you can make a difference? Join the team at Fayette County 911 and become the vital link between the community and emergency responders. As the first, first responder, you’ll play a critical role in keeping our community safe.

✅ Save lives by providing calm, clear instructions in emergencies
✅ Work with cutting-edge technology in a fast-paced environment
✅ Enjoy competitive pay, benefits, and retirement plans
✅ Build a rewarding career with training and advancement opportunities
✅ Be part of a dedicated team that feels like family

If you thrive under pressure, have a heart for service, and want meaningful work that matters, Fayette County 911 is the place for you.

Starting Pay:

• Call-Takers: $46,275.46 annually ($22.25 an hour)
  annual salary based on 40-hour work week
  CTs are typically scheduled 42 hours a week
  Overtime pay or compensatory time earned after 40 hours worked  
  

• Communications Officers: $53,665.35 annually ($25.80 an hour)
   annual salary based on 40-hour work week
  COs are typically scheduled 42 hours a week
  Overtime pay or compensatory time earned after 40 hours worked  
  

Begin your career in public safety with competitive pay from day one, and grow into a role where every call matters.

Here’s what to expect when you apply to join our team:

1. Application – Submit your online application to be considered for the position.

2. Online CritiCall Exam – Complete a skills-based assessment designed for 911 professionals.

3. Background Check – A thorough review of your criminal history and employment record.

4. Interview – Meet with our hiring panel to discuss your skills, experience, and fit for the role.

5. CVSA (Computer Voice Stress Analysis) – A truth verification process used in public safety hiring.

6. Health & Toxicology Screening – Medical evaluation and drug screening to ensure fitness for duty.

Once all steps are complete, successful candidates will be offered a position and begin paid training.

At Fayette County 911, you’ll be paid from day one of training. Most training is conducted in-house, and you’ll earn nationally recognized certifications including APCO Emergency Medical Dispatch (EMD), Public Safety Telecommunicator (PST), Fire Service Communications (FSC), and CPR. Your Basic Communications Officer Certification will be obtained through the Georgia Public Safety Training Center (GPSTC).

Training kicks off with six weeks of classroom instruction, followed by hands-on experience in operations with a certified trainer. Beyond the basics, there are ongoing opportunities for growth including advanced training and the opportunity to attend professional conferences.

At Fayette County 911, your career doesn’t stop at call-taker/communications officer. We are committed to helping our employees grow, advance, and reach their professional goals.

📈 Career Pathways

• Training Officer Certification – Mentor and guide new employees as they begin their careers.

• Lead Training Officer – Take on additional leadership responsibilities in training and development.

• Shift Supervisor – Step into a supervisory role, overseeing daily operations and supporting your team.

• Administrative & Management Roles – Explore opportunities in various specialized and leadership positions within our management team.

🎓 Professional Development

• Continuing Education – Access ongoing training to sharpen your skills and advance your career.

• Conferences – Opportunities to attend state, regional, and national conferences, expanding your knowledge and network.

• Certifications – Earn multiple certifications through state and nationally recognized programs to strengthen your expertise and credentials.

Your career at Fayette County 911 is more than a job—it’s a pathway to growth, leadership, and lifelong learning.

Training and Work Schedule

• Classroom Training: The first six weeks of training are classroom-based. Training runs Monday through Friday, 8:00 a.m. to 4:00 p.m.

• On-the-Job Training: After classroom training, trainees are assigned to a communications training officer (CTO) and will follow the CTO’s schedule.

Communications Officer (CO) Shift Information:

• COs work 12-hour shifts.

  • Day shift: 6:00 a.m. – 6:00 p.m.

  • Night shift: 6:00 p.m. – 6:00 a.m.

Bi-Weekly Rotation:

• Schedules alternate between a long week and a short week every two weeks:

  • Long week: Work Mon, Tue, Wed; Off Thu, Fri; Work Sat, Sun.

  • Short week: Off Mon, Tue, Wed; Work Thu, Fri; Off Sat, Sun.

• This pattern continues, alternating every other week.

Shift Rotation:

• Shifts rotate every four months. For example:

  • Day shift: Jan, Feb, Mar, Apr → rotate to night shift: May, Jun, Jul, Aug → back to day shift: Sep, Oct, Nov, Dec.

  • The following year, the rotation is reversed.

On-Call Shifts:

• After completing training and being assigned to a shift, COs are also scheduled for on-call duty. On-call hours mirror the CO’s regular shift—for example, a day-shift CO (6:00 a.m.–6:00 p.m.) will be on-call during those same hours.

• Each shift is responsible for covering its designated on-call days, which occur on your scheduled off days, and team members work together to divide those assignments fairly and in a way that best fits their personal schedules. Typically, on-call duty is only required a few days each month.