Frequently Asked Questions
General FAQ’s
Q: Can I view my bill online?
A: The Fayette County Water System has established an informative link to customer accounts using Citizen Self Service. Citizen Self Service allows customers to view a range of account information online as well as submitting mailing address change and bank draft requests. Registered customers may make a payment on each linked account through Paymentus Corporation, a third party bill payment service. Paymentus Corporation accepts Visa, MasterCard, Discover and Electronic Check. Paymentus Corporation charges a $3.35 fee for each transaction. If you would like to use Citizen Self Service, you may register and create a user account Click here .
Q: Where are the drop boxes & what time are the payments picked up?
A: The FCWS drop boxes are located at our office at 245 McDonough Road in Fayetteville, at the Administrative Complex Hwy 85 entrance in Fayetteville, at the Regions Bank on the corner of S. Peachtree Pkwy & Crosstown Road; also at the Regions bank located on Kedron Drive off of Hwy 74 N, and at the Town of Tyrone Town Hall on Senoia Road. All Drop boxes are picked up Monday-Friday at 8:00 am.
Q: If I have had service with FCWS before, why do I have to pay a service fee again?
A: Every time you set up water service, a new account is created in our billing system. The fee is an Administrative Fee which includes account set up and the trip our Field Service Technicians make on site to get a reading for your new service.
Q: How much notice do I need to give for a New Service/Termination?
A: We request at least a 24 hour notice.
Q: Can I launch my boat in the lakes?
A: Yes, only boats with an electric motor may be used; if your boat has a gas powered motor it must be raised at all times.
Watering Restrictions FAQs
Q: Is any watering allowed at this time?
A: Please click the following link for current GA EPD mandates for Fayette County. https://northgeorgiawater.org/fayette/
Q: Can I wash my car and pressure wash my home, deck or patio?
A: Please click the following link for current GA EPD mandates for Fayette County. https://northgeorgiawater.org/fayette/
Q: Where can I report water violators?
A: Watering violations may be reported to Customer Service at 770-461-1146 option 5.
Q: I have new grass and landscaping put down, do I still have to follow the restrictions?
A: Newly installed grass and landscaping may water daily at any time from the date of installation, for 30 days.
Q. I am on a well, do I have to follow the outdoor watering guidelines?
A. No. If you use a private water source the restrictions do not apply, but we recommend following the water conservation guidelines set by the Department of Natural Resources.
Q: Can I fill a swimming pool, and is there any adjustment given on my water bill for this?
A: Filling a swimming pool is allowed. No adjustments are given to the water portion of the bill; check the bill for your sewer provider to inquire about sewer credits.
