Customer Knowledge Center

Welcome to the Customer Knowledge Center, your go-to resource for all things water service. Here, our customer will find helpful tips and tricks, practical guidance, and easy-to-understand information to help manage their water use, understand their service, and make the most of our programs and tools. Whether you’re looking for everyday water-saving advice or answers to common questions, this page is designed to support you every step of the way.

Tips to Prevent Frozen Pipes

Water has the unique property of expanding as it freezes. This expansion puts pressure on whatever is containing it, including metal or plastic pipes.

The pipes most likely to freeze are ones exposed to the cold: outdoor faucets, pool and sprinkler lines, or pipes along outside walls with little or no insulation

Preventing Frozen Pipes

• Drain pool and sprinkler lines. Drain all water from swimming pool and sprinkler supply lines. Never use antifreeze in these lines — it is dangerous to people, pets, wildlife, and landscaping.
• Disconnect outdoor hoses. Remove, drain, and store hoses for the winter, then shut off the indoor valve to the outdoor faucet and open the faucet outside to let any remaining water drain.
• Check unheated areas. Look for water pipes in unheated spots like basements, attics, garages, or crawl spaces, since these are more likely to freeze.
• Insulate exposed pipes. Wrap pipes with foam sleeves, heat tape, or other insulation products.

Turn Off Your Water Meter (Video Guide) Watch the attached video for easy, step-by-step guidance to help you through the process.